L1 Customer Support Engineer ($30K/year) - Remote Work

Crossover, the world’s largest #remotework company is looking for exceptional IT professionals who want to work for a support team, unlike any other support organization. We offer long-term, full-time roles in 100% #remotejobs working with the best talent from around the world. L1 Customer Support Architects enjoy working on complex issues and the challenge that comes with escalated tickets for a portfolio of more than 100 different Cloud-based Saas products.

You are part of a team responsible for ensuring the highest quality of customer service by using the latest technologies and toolsets. L1 Customer Support Architects combine technical acumen with their exceptional verbal and written communication skills. They strive for high-quality scores by working through complex issues and challenges that come with solving support issues. Apply now to start your long-term career path with us and shape the #futureofwork.

Key Responsibilities:

On a daily basis you will:

• Provide a world-class customer experience
• Be available when customers need you in a 24/7 model
• Work one-on-one with customers in helping them succeed with their new software product

Candidate Requirements

To excel in this position you will need to:

• +2 years as a front-line agent supporting software products
• Meet productivity and quality goals for all tickets solved
• Learn multiple products at the same time
• Have strong English oral and written communication skills
• Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management