Maintenance and Technical Support Engineer
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Angajator: | FreelancerIT |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 11.11.2020 |
Remote work: | On-site |
First and foremost we believe in the people on this site. We believe in those who want to develop and grow, both small companies and IT professionals and we know that we can create something beautiful together. We believe in their dreams, we believe in your dreams and we intend to prove the quality of the Romanian IT industry.
Cerinte
Required Knowledge and Skills
Solid IT technical background (OS - Unix, Windows; Networking, HTTP/HTTPS), relevant Telecom systems knowledge (e.g SMSC, prepaid billing, SIM)
Good scripting abilities
Relational Database knowledge
Hardware systems knowledge
Structured approach, at least basic technical writing knowledge
Customer facing abilities
Good spoken and written English
Preferred Experience and Certifications
2+ years’ experience with live systems
Telecom technical background
Complexity
It deals with live systems or launching systems live — moderate to high complexity. 
Involves customer communication and internal communication with developers, Project and Product Managers
Maintenance & Support
Participate in each project handover to support to obtain all relevant implementation knowledge and documentation from the project team
Ensure using supervision product features, external tools and direct inspection that the live system is functioning correctly
Answer to customer notifications of system failure or technical enquiries promptly, observing agreed SLAs
Correct malfunctions of the installed product by specific M&S actions (change of configuration, changes in DB, restart), involve developers if code changes are needed; contract specific SLAs must be observed
Maintain accurate and detailed information concerning the reported problems and the actions taken to correct them in specific systems (OTRS) as well as statistical data of the system
Provide feedback related to operational concerns to Product Managers to address them in product roadmaps or new products
Install & Commissioning
Decide with the Project Manager and the Product Manager the proper HW to be used for each implementation
Decide with the Project Manager and the Product Manager the proper software upon which the product is installed (Operating System, JBoss, MySQL, etc.)
Define, improve and apply the standard product configurations (folder structure, naming, standard configurations, etc.) and target having similar configurations for all products
Perform actual product Installation activities, configurations for own product and related to external systems (e.g. interfaces, supervision)
Perform at least basic validations for the installed systems
Create deployment technical documentation
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