Service and Technical Officer with Spanish/Italian/French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

In order to APPLY for this role, please use Accenture platform.
No other applications will be considered.

If you have a natural passion for gadgets and society,
If you are open to variety,
If you have some analytical know-how,
You are the perfect one, here and now!
The Language skills are also a must,
Being a professional and being focused.
You’ll have trainings on your activity,
So, it’s nice to bring your productivity.
If you say yes to these below,
Then it's a yes from us as well:

• Fluent in Spanish/Italian/French
• Medium level of English
• Willingness to work on a shifting schedule as needed (10:00 – 19:00, 16:00 – 1:00)
• Excellent verbal and written communication
• Ability to multi task and navigate through multiple systems

• Provide world class customer service to both new and existing client’s customers;
• Provide technical support to customers and engineers;
• Continual learning of client’s products as they grow and change;
• Complete diagnostics to identify and resolve customer and engineer faults;
• Use a variety of systems to manage customer journey and experience;
• View customer complaints as a priority and see through to a resolution rapidly.

In terms of benefits you must know
We thought a lot about your growth:

• Professional growth opportunities that recognize individual contributions and performance;
• Friendly work environment, being surrounded by professional colleagues;
• An experienced Career Counselor to guide you and check on your progress;
• Extensive training through a variety of methods – online, classroom, etc;
• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
• Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.