Senior IT Analyst
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Angajator: | Capgemini Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 03.07.2019 |
Remote work: | On-site |
Why we’re different:
At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.
REQUIREMENTS:
Proficient in English (written and spoken);
Excellent verbal and written communication skills;
Good relational and practical sense;
Service oriented;
Flexible, well-motivated team player, ability to work under pressure;
Studies in computer sciences or an IT related field would be a plus.
Technical skills (core):
Good knowledge and experience on the main Microsoft products and technologies:Internet Explorer: configuration & parameters;
Outlook/Exchange Server; MS Office Suites;
Good knowledge and skills on security aspects and tools (Firewall, Antivirus);
Good skills and experience on diagnostic methods for troubleshooting efficiency;
Knowledge of: Active Directory services, messaging service, remote access services, networking.
POSITION PURPOSE AND SCOPE OF WORK:
Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported;
Taking hot calls from 1st line incident handlers when advanced troubleshooting is required;
Apply business and technical knowledge to meet resolution targets;
Prepare training materials, scripts and organize/hold training process for new agents;
Providing support and training for first line analysts;
Acting as first point of escalation for the service desk in respect of technical support;
Participate in technically demanding KG/ KT sessions on the Desk;
Active Directory Management – Computer, User, Groups, ACL;
Exchange Management Console – Mailboxes, DLs
Network connectivity troubleshooting;
VPN Connectivity Troubleshooting;
Remote Access User Management and Troubleshooting;
Laptop/ Desktop Performance issues troubleshooting.
BENEFITS:
Meal tickets
Private Health insurance (you can choose between a list of providers)
Trainings and certifications reimbursed by Capgemini
7card gym subscription discount
Referral bonus
Teambuilding events, Christmas vouchers & goodies for each Annual Holiday
Opportunity to evolve after minimum 12 months based on your performance
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