Support Engineer with French

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

French – advanced level and English knowledge – at least medium level;
Motivation for learning new information;
Ready to acquire new skills (communication skills, technical skills etc.);
A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
Willingness to help people in having continuity in their computer-based activity;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems/issues to customers in a non-technical manner.

Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
Logging remotely to client’s computer and help them solve software issues;
Documenting issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Help the client with all the necessary information.

*Only the eligible candidates will be contacted. Thank you for your interest!