Customer Support Specialist with English

...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
also good-looking!...

This is in a nutshell the Lugera team in Romania.

A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!

We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”

And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!

Everyone who applies for a Lugera job is officially a citizen of our republic!

Our client, one of the most important online Social Casino and Casual Gaming company, offers a promising career with significant opportunities to evolve within the company. They believe in supporting the talent within the company and encouraging their employees to grow and succeed. This is an amazing opportunity to join a great team and really make a difference.

Requirements:

- English proficiency both spoken and written;
- Customer oriented;
- Good time management skills to enable prioritization of workload;
- Strong computer skills, the ability to operate multiple applications and platforms at a time;
- Analytical thinking and multitasking skills;
- Strong problem solving/troubleshooting skills;
- Can-do personality, creative and committed to improve oneself and continuously learn;
- Excellent social skills and a great teammate;
- Availability to work in shifts, 24/7;
- Previous work experience in customer service or technical support is an advantage.

- Troubleshooting and resolving technical difficulties; when required, bringing up the issue to the proper department;
- Giving support to the customers via email;
- Assuring customer retention and actively managing complaints;
- Availability to work in shifts, 24/7 (morning, day and night shifts).