Customer Experience Insights Specialist

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

Requirements​

University Degree in Economy or other relevant subjects;
1+ years of working experience in data analysis, ideally within a very large data set environment.
Strong Excel and analytical skills;
Highly organized, task focused and adept at juggling multiple priorities in a fast-moving environment;
Has a constructive approach toward problems;
Eye for detail, capable of spotting flaws in processes and data inconsistencies;
Self-starter who can think strategically and independently and also collaborate with others and work well in a team;
Experience in retail industry or e-commerce sites would be an advantage.

Responsibilities

Prepare the analysis framework by extracting the relevant data from different internal data sources;
Monitor performance and quality of result data, plan for improvements;
Interpret and summarize campaign analysis findings, so they could be easily communicated throughout the organization;
Prepare ad-hoc reports and draw conclusions related to buyers’ behavior, categories’ performance and different touchpoints’ assessment;
Set up new reports based on stakeholders’ requests and develop the existing ones;
Identify and interpret trends or patterns in complex data sets;
Through the use of various analysis techniques, explore data to uncover in-depth insights as well as compute key business indicators to put campaign results into context;
Discuss with the technical teams in order to improve some procedures and to find new solutions for effective processes.

Benefits

At eMAG, we are constantly moving forward and we love what we do. If you are passionate about your job, whether it’s offering consultancy to a customer or writing a code line, and you aim high, then you belong with us, the No. 1 IT company to work for in Romania (according to a Biz Magazine study in 2017).
We provide you with the best development programs to improve both your soft and job specific skills, but it is you who decides what you want to learn and where you want to go. The possibilities are endless.

We know benefits are important, that’s why we provide you with a full range of them:
• Medical subscription;
• A monthly budget you can spend on flexible benefits - meal tickets, travel vouchers, trainings for your development;
• Employee discounts;
• Access to the Bookster library;
• Fruits, juice, water and coffee at the office;
• Other discounts (gym, pizza, car wash and others).