Activation Error Queue Specialist – Bucharest

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

#FriendsWorkingTogether

About our team:

We are a young and very dynamic team, where flexibility is the key word: whether you are a student, like most of our colleagues, or have other grown-up responsibilities, we will do our best to create the perfect balance between work schedule and personal life.

We’d love to give everybody a chance, but in order to be our colleague, you need to be:

• Fluent in English;
• Eager to learn new things and take up a challenge 😊;
• Be available to work during nights and weekends;
• Be available to join the training in full time mode (8 h/day);

· Deal directly with customers by telephone;
· Respond promptly to customer inquiries and complaints and resolve them accordingly;
· Process orders, forms and requests;
· Assign direct requests and unresolved issues to the designated department;
· Meet Quality and Productivity standards;
· Record details of inquiries, comments, complaints and actions taken;
· Communicate with other departments, as needed;
· This position reports to the Team Leader/Supervisor.

Why you should join CGS ?
Because we have some pretty amazing benefits such as:

- A highly flexible schedule;
-Fun and engaging perks during the weekends;
-Private medical subscription.
-Account to an online library;
-A 7card membership;
-Meal Tickets;
-Personalized offers for phone subscriptions and accessories;
- Career advanced opportunities: you can become part of different teams – the Management, Training or Quality Assurance Teams