IT Desk Support- Level 1

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Employer: bitExpert
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Ploiesti
  • Updated at: 27.05.2019
    Remote work: On-site
    Short company description

    bitExpert - Our pulse is cross-technology software development that beats with every line of code.

    Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.


    Requirements

    · Proficient in relevant computer applications : MS Office (Documents, Presentations, Spreadsheets)
    · Logical thinking skills
    · Attention to detail and accuracy
    · Good problem solving skills
    · Excellent written and verbal communication skills
    · Good English language skills
    Essential Attributes:
    · An attitude of excellence in customer service, always putting the customer first
    · A positive and constructive attitude
    · A desire to learn about Project Management Tools

    Preferred Skills:
    · Previous experience of tools administration would be useful.
    · Adaptable and flexible to work in different shifts

    Responsibilities

    Responding promptly to level 1 support requests

    · Ensure the support requests are captured for metrics purposes via User Directory
    · Solving level 1 problems related to IBM's standard Methods and PM Tools within SLA (service level agreement).
    · Working with level 2 support colleagues for any more complex problems
    · Process IPWC User ID registrations and Program requests
    · Produce metrics reports when required.

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