Order Management Analyst with English

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Requirements:

Customer oriented
Showing strong customer orientation, to represent customers when communicating with company’s internal stakeholders
Problem solving and analytical skills (both quantitative and qualitative)
Regularly analyse customer feedback collected from across the organization, and summarize and extract management implication
Business acumen

Responsibilities:

Make sure critical customer feedback is captured and shared with relevant stakeholders across the company
Continuously acquire feedback from business, including management team, on focus area of VOC to improve User Experience and/or BU Operation
Maintain list of the initiatives to raise the visibility in the company
Provide project management support in other BU agenda
Upon request, provide project management support in the BU’s strategic initiatives

What we offer:

Attractive salary
Lunch vouchers
Private healthcare