Incident Management Officer with French

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Are you the right fit for the job?

- You are fluent in French & English;
- You are familiar with MS Word, MS Excel, MS Outlook;
- You are not experienced in the job field, but you want to develop your skills together with our professionals;
- You are a team player with good communication skills and you are able to work independently;
- You are self-motivated, with a positive attitude and approach;
- You are able to solve urgent matters and work under pressure;
- You are responsible in a work environment.

What are your responsibilities?

- Respond to the technical incidents reported by the business customers through a system of ticketing;
- Investigate, diagnose and assign the incidents to the right engineer;
- Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
- Act as a point of contact for customer requests and coordinate internally within multiple departments ;
- Intervenes if customer is unhappy with the troubleshooting process;
- Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
- Create weekly, monthly, quarterly reports with the incidents opened/resolved;
- If needed, you might travel for client visits on site.

What’s in it for you?

- Gain access to an extensive curriculum of training including French language courses and rejoice the guidance of your career counselor, mentors and people advisors;
- Work from home 2 days/week;
- Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;
- Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;
- Opportunity to be involved in sports activities and volunteering initiatives.