02.04.2019 | Full-time | Bucureşti | Accenture | Can sustain a world class performance when in demand; o Willingness to work on a shifting schedule as needed (1000 - 1900 - 1600 - 100) - Provide world class customer service to both new and existing client-s customers; - Provide technical support to customers and engineers; - Continual learning
Uita-te mai târziu25.03.2019 | Full-time | Bucureşti | Accenture | In order to APPLY for this role, please use Accenture platform. No other applications will be considered. - Minimum 1-year experience performing reporting within the contact center industry - Experience working within a customer service environment would be of benefit - Advanced analytical skills
Uita-te mai târziu25.03.2019 | Full-time | Bucureşti | Accenture | And issues - Be a middle point of contact between teams including training, team leads and reporting to update on project performance - Highlight and provide solutions of root causes on the delivery of performance (volume, Average Handling Time, staffing) - Oversee the workflow of the real time planning team
Uita-te mai târziu25.03.2019 | Full-time | Bucureşti | Accenture | And external customer relationships at a senior level - Service focused with ability to meet targets on a continuing basis - Agile and able to positively adapt to change, with strong organisational skills, attention to detail and the ability to effectively manage workload and prioritize - Ability to manage
Uita-te mai târziu25.03.2019 | Full-time | Bucureşti | Accenture | Collaborate with stakeholders on real time performance - Professionally raise escalations on performance or technology to the appropriate team - Attend internal and external meetings - Highlight root causes on the delivery of performance (volume, Average Handling Time, staffing) - Maintain data of all real
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