17.04.2019 | Full-time | Bucureşti | CGI Romania | Having at least a bachelor degree; - Knowledgeable in the following areas from previous work experiences ITIL, SDLC. Knowledge of CMMI, COBIT, V-model, is a plus; - Experienced as an IT Operations analyst/engineer. You have hands-on experience solving incidents, performing RCA on problems
Uita-te mai târziu04.04.2019 | Full-time | Iaşi (Iaşi) | Capgemini | In respect of clients/ services supported; Taking hot calls from 1st line incident handlers when advanced troubleshooting is required; Apply business and technical knowledge to meet resolution targets; Prepare training materials, scripts and organize/hold training process for new agents; Providing support
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