15.09.2024 | Full-time | Cluj-Napoca | Cross Border TalentsWith a supportive team in a dynamic setting. Primary Responsibilities Customer Communication Handle inquiries from Czech-speaking customers via phone, email, and chat. Issue Resolution Assist customers with complaints, product questions, and provide timely solutions. Order Management Help customers with order
Uita-te mai târziu15.09.2024 | Full-time | Cluj-Napoca | Eco Plus Solutions ABComplaints, concerns, and product-related queries, ensuring satisfactory solutions are provided. Order Management Assist customers with placing, modifying, and tracking orders, as well as handling returns and exchanges. Account Support Help customers with account issues such as password resets, billing
Uita-te mai târziu15.09.2024 | Full-time | Cluj-Napoca | Cross Border TalentsAccurate advice and recommendations to customers. Escalation Management Forward unresolved issues or complex cases to relevant departments for further action. Follow-Up Ensure customers are satisfied by conducting timely follow-ups after their issues have been addressed. CRM Management Keep detailed
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