04.06.2024 | Full-time | Cluj-Napoca | GenpactBusiness partners.• Acting as liaison to the Accounts Payable team.• Developing communication between customers to have a smooth transaction.• Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs.• Keeping track of all requests received for efficiency
Uita-te mai târziu03.06.2024 | Full-time | Cluj-Napoca | Iron MountainAccountabilitiesThrough incoming customer emails via Salesforce, provide information about services and obtain details of issues/complaints. Attempt to resolve customer enquiries through first contact t touch issue resolution - owning and investigating customer generated issues across all IM products, use
Uita-te mai târziu01.06.2024 | Full-time | Cluj-Napoca | Iron Mountaingenerated issues across all IM products, use critical thinking to identify solutions, escalating to the relevant Customer Care team or relevant IM Department where first touch resolution is not sing with other IM departments via email or chat to support the resolution of customer queries
Uita-te mai târziu01.06.2024 | Full-time | Cluj-Napoca | Genpact• Proficient in Microsoft Office programs; intermediate to advanced skills - required• Organized personality with attention to details and customer orientation;• Accurate, logical problem solver;Preferred qualifications • University graduate (Economic studies are an advantage);• Ability to handle client on one
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