16.04.2024 | Full-time | GenpactWith coaching on completion of metrics • Works or helps and guides junior colleagues on difficult account reconciliation - escalation cases • Manage complex customer accounts • Acts as a buddy of new joiners during business specific training, shadowing • Is the second voice collector within the team
Uita-te mai târziu16.04.2024 | Full-time | GenpactOperating in a fast-paced, dynamic environmentResponsibilities• Provide resolution to maintain standards of quality• Review content and provide resolution based on prescribed guidelines• Recognize trends and patterns and raise issues timely• Provide insights to help improve the support to the users
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